Moving can be inherently stressful, even under the best circumstances. However, for individuals and businesses facing the additional complexities and anxieties of the COVID-19 pandemic and its associated restrictions, the challenge of relocation can feel overwhelming. Understanding how the moving experience has transformed and knowing what to expect from professional services can provide much-needed reassurance during these uncertain times.

This comprehensive guide aims to shed light on the updated moving landscape, offering practical advice and insights from industry leaders. We’ll explore everything from contactless moving protocols and virtual estimates to essential tips for selecting a reliable moving partner, ensuring your next move is as smooth and safe as possible.

The Evolving Landscape of Moving: Adapting to New Realities

The COVID-19 pandemic has fundamentally reshaped nearly every aspect of our lives, and the moving industry is no exception. What was once a relatively straightforward process has evolved exponentially, with new safety protocols and operational adjustments becoming the norm. One significant change, as highlighted by John Prittie, President and CEO of Two Men and a Truck Canada, is the virtual disappearance of the do-it-yourself (DIY) move.

With stringent social distancing requirements and health concerns, relying on friends and family for heavy lifting and packing assistance is no longer a viable or safe option for many. This shift underscores the critical role professional moving companies now play, offering essential services that adhere to public health guidelines, thereby becoming an indispensable resource for safe and efficient relocations.

Contactless Moving: Prioritizing Your Safety

The days of in-person, pre-move consultations are largely a thing of the past. Traditionally, homeowners or business managers would schedule an appointment for a moving company representative to conduct a physical walk-through of their property. This assessment was crucial for generating an accurate estimate, determining the optimal number of trucks and movers required, and estimating the total time for the job.

Today, companies like Two Men and a Truck have embraced technology to ensure safety and convenience. Prittie explains that virtual tours have become the standard practice for their company. Using video calls or submitted photo/video inventories, professional estimators can accurately gauge the scope of work and create detailed quotes without ever needing to step foot inside your home or office. While moving services are classified as essential, physical offices often remain closed to walk-in traffic, directing customers to online or phone channels for ordering packing supplies, arranging free deliveries to porches or garages, and securing online estimates.

Implementing a truly contactless experience extends beyond just the estimation phase. A few days before the scheduled move, Two Men and a Truck staff will proactively reach out to the home or business owner. This crucial check-in ensures that no one in the household has recently traveled, is experiencing symptoms, or is currently in quarantine. Furthermore, to minimize physical interaction on moving day, clients are typically requested to limit the number of people present at the property to just one individual, allowing movers to operate efficiently and safely with minimal direct contact.

Rigorous Health and Safety Protocols for Movers

The health and safety of both clients and moving crews are paramount. Before heading out for any job, all movers and drivers undergo thorough health checks. They are consistently equipped with personal protective equipment (PPE), including face masks, which they are required to wear throughout the moving process. Additionally, each crew member carries hand sanitizers readily available in their pockets, and all trucks are stocked with disinfectant wipes to regularly sanitize surfaces and equipment. These proactive measures significantly reduce the risk of transmission and foster a safer environment for everyone involved.

Clients also play a vital role in maintaining these safety standards. Home and business owners are kindly asked to respect the two-meter (six-foot) social distancing practice while movers are on their property. Providing access to a designated washroom, complete with paper towels and soap, is also highly encouraged. This thoughtful gesture allows movers to wash their hands frequently, adhering to recommended hygiene practices and further enhancing overall safety.

To streamline the moving process and further limit interaction at the destination, Prittie advises homeowners to meticulously label all boxes. Clear and detailed labeling (e.g., “Kitchen – Pots & Pans,” “Master Bedroom – Linens”) enables movers to place items directly into their designated rooms at the new location without needing constant direction or clarification from the client, contributing to a more efficient and truly contactless delivery.

Two Men and a Truck has also adjusted its operational logistics to maximize safety. They limit the number of movers per truck, typically to two individuals, and strategically stagger arrival times for movers and trucks to prevent unnecessary overlap of personnel. Importantly, the same two-person crew will work consistently within a single truck rather than rotating between different teams, minimizing potential exposure paths. Employees are also instructed to wash their uniforms daily and to return home directly after work, reinforcing a disciplined approach to health and safety.

Choosing the Right Moving Partner: What to Look For

When it comes to selecting a moving company, it’s essential to recognize that not all providers are created equal. While a seemingly lower initial price might be tempting, some movers may levy additional charges for various factors, such as the number of steps movers must climb, the distance to the truck, or surcharges for handling heavy or oversized objects. These hidden fees can quickly accumulate, transforming an apparent bargain into a costly surprise.

Prittie strongly advises seeking out companies that offer a transparent, all-inclusive hourly rate. This pricing model provides clarity and predictability, allowing you to budget effectively without fear of unexpected costs. Beyond pricing, he emphasizes the importance of choosing a company that invests in its workforce. Look for movers that hire, thoroughly train, and provide benefits to their employees. This commitment to staff typically translates into a more professional, experienced, and dedicated moving crew. Furthermore, ensuring the company holds appropriate insurance coverage is non-negotiable, offering protection and peace of mind should any unforeseen issues arise during your move.

Leveraging Industry Resources for Reputable Movers

To simplify your search for reputable companies and gather at least three competitive quotes, Prittie recommends contacting the Canadian Association of Movers (CAM). CAM serves as Canada’s only national trade association for the moving industry, committed to promoting ethical business practices and consumer protection. Their comprehensive list of certified movers provides a reliable starting point, ensuring you connect with companies that adhere to established industry standards and best practices.

In today’s digital age, larger and more successful moving companies typically offer advanced online estimate generating systems. “We have significantly developed our website to enable people to soft-book their move,” Prittie states. These intuitive platforms allow home or business owners to input a detailed inventory of items needing relocation. The system then automatically generates a preliminary cost and time estimate, providing immediate transparency and empowering clients with crucial information upfront.

However, Prittie cautions that the accuracy of these online estimates hinges on the quality of information provided. He invokes the old adage, “garbage in, garbage out.” To receive the most precise price, it is imperative to make full and accurate disclosure of all items and specific moving conditions. Withholding information or providing incomplete details will inevitably lead to an inaccurate quote, potentially causing delays or revised costs on moving day.

Specialized Moving Services: Beyond Residential Relocations

While residential moving remains a core service, the current climate has also seen a significant uptick in demand for specialized moving solutions, particularly for small businesses. Many companies are relocating to new premises, transitioning inventory into storage facilities, or reconfiguring their existing spaces to adapt to evolving operational needs. In such scenarios, opting for a full-service moving company that offers integrated storage solutions can be immensely beneficial. This comprehensive approach provides businesses with the flexibility to store their assets securely until they are ready to fully resume operations or transition into their new setup.

This type of versatile service is also invaluable for military personnel who are frequently redeployed to different regions or overseas, requiring temporary or long-term storage for their belongings. Similarly, individuals who need to move temporarily into smaller quarters to weather economic uncertainties or health-related challenges posed by the COVID-19 pandemic can greatly benefit from a full-service mover offering flexible storage options, providing a convenient and secure solution during transitional periods.

The Legacy of Two Men and a Truck: A Story of Growth and Service

The story of Two Men and a Truck is a testament to entrepreneurial spirit and dedication to service. The company was founded by Mary Ellen Sheets in Michigan. Her two sons, Jon and Brig Sorber—whose stick-figure likenesses famously adorn the company’s well-known logo—initially drove a beat-up pickup truck to earn money for college, as Prittie recounts. Even after they returned to their studies, the demand for their reliable moving services continued to grow. Recognizing this burgeoning opportunity, Sheets began hiring additional help to keep up with the incoming business.

What started as a small, local endeavor over 30 years ago has blossomed into one of the largest and most recognized moving franchises globally. Today, Two Men and a Truck boasts an impressive network of 2,800 trucks operating from 380 locations worldwide. This expansive growth underscores the company’s enduring commitment to providing trustworthy, professional, and adaptable moving solutions, consistently meeting the evolving needs of its diverse clientele across continents.

Your Next Move: Prepared and Protected

Navigating a move during a pandemic certainly presents unique challenges, but with the right information and the support of professional, safety-conscious movers, it can be a manageable and even stress-free experience. By understanding the new protocols, prioritizing health and safety, and making informed decisions when choosing a moving partner, you can ensure your residential or business relocation is handled with the utmost care and professionalism. Embrace the changes, leverage expert advice, and step confidently into your new chapter.